How do I return my product?
Product returns are accepted on Stock Items if returned undamaged in their original packaging container within 10 days of receipt. Many of our items listed are not stock items. If you are unsure that you are ordering the correct item, please contact our customer service department to confirm that you are ordering an item that is available to be returned. There is a 30% restocking fee for returned items AND the customer will be charged the freight charges incurred while shipping to product to you. Contact our customer service department directly for a Return Authorization and specific return info. Return received without prior authorization will not be credited. No returns on Quick Ship, Assembled, Factory, or Custom Orders. No Exceptions. It is the customers responsibility to assume any and all return freight charges.
INSPECT YOUR SHIPMENT - As the buyer it is your responsibility to examine the items in your order immediately upon receipt. If there is any damage caused by the freight company it is your responsibility to notify the freight company prior to accepting the delivery. If any concealed damage to the shipment is discovered upon opening the packaging, it is your responsibility to contact the VQV Furniture Group immediately. Please note: Once a product is received by the buyer, accepted from the freight carrier, and held beyond the 10 day Product Return period without contacting the VQV Furniture Group, the product is non-refundable and damage claims will be denied.
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